Guarantee and service

Guarantee
Our company uses the best materials. That is why we provide unusual 20-year guarantee on structural wooden robinia parts (such as wooden poles and square timber), 5-year guarantee on the supporting structures and 2-year legal guarantee to all other parts of the play elements.
Game sets from robinia wood are among the best products of its kind
The lifespan of robinia play elements is a minimum of 20 years even without any treatment, significantly outlasting products made from soft spruce wood.
We exclusively utilize stainless steel joining materials, and all components, including cables, slides, handles, and accessories, are sourced from the highest quality international suppliers.
XPERIAMUS® manufactures every play element in compliance with established safety standards, EN1176 and EN1177, and we are capable of creating nearly any design to meet your specifications.
Service
Our relationship with our customers is of utmost importance to us, as we believe that the best sales come from genuine recommendations. This commitment drives us to produce the highest quality products while ensuring we deliver reliable and attentive service. We not only provide comprehensive warranty and post-warranty support, but also offer the option of annual service inspections, prompt delivery of spare parts, and design recoating to meet all your needs.
We strive to address any repair or maintenance requests as swiftly as possible, ensuring a seamless experience from the moment you contact us. Our well-stocked inventory allows us to deliver necessary components with speed and efficiency, and we take pride in our network of partner companies across various countries, all dedicated to the service and upkeep of playgrounds.