Guarantee and service
Guarantee
Our company uses the best materials. That is why we provide unusual 20-year guarantee on structural wooden robinia parts (such as wooden poles and square timber), 5-year guarantee on the supporting structures and 2-year legal guarantee to all other parts of the play elements.
Game sets from robinia wood are among the best products of its kind
Product life from robinia wood that is not treated with any coating is at least 50 years, which is 10 times more compared with the product of soft wood.
All fasteners are stainless steel. Components such as cables, slides, handles and other accessories are purchase only from the highest quality international companies.
XPERIAMUS Ltd. make all the gameplay elements and playgrounds to the appropriate standards of any country in the world (TÜV). We can produce anything according to your wishes and desired dimensions, of course within the same safety standards.
Service
Relationship with our customers is very important to us. For us, the nicest sale is based on recommendation. That is why we produce superior quality and provide reliable service. We provide warranty and post-warranty service. We offer the possibility of annual service inspections, immediate delivery of spare parts, design recoating.
Realization of repair or maintenance, we try to make as soon as possible from reporting to us.
We can deliver the components that we keep in stock promptly. In each country, our partner companies take care of the service of playgrounds.